Shipping

Last updated: 16 October 2026

Physical orders ship by FedEx from Singapore. The published catalogue covers networking, security and server/storage components; complete servers and storage arrays remain deferred. Licences and support contracts are delivered by email.

Charges and timing

• The shipping charge or quotation must be confirmed before payment.
• Carrier services depend on the destination, packing and available rates. Confirm the selected service on the checkout or quotation.
• Dispatch target: [CONFIRM warehouse dispatch time].
• Transit estimates: [CONFIRM actual carrier services and destination estimates]. Customs clearance and holidays can affect delivery.
• Real carrier credentials, package dimensions, warehouse details and fallback rates require owner confirmation before launch. Development checkout may use simulated or placeholder rates; these are not a confirmed shipping offer.

Heavy, oversized or unavailable-rate shipments

Where a shipment requires freight, exceeds parcel limits or has no appropriate rate, checkout routes you to a quote request before payment. Your cart items and quantities are preserved for the enquiry. We confirm packing, destination access restrictions and the shipping quotation before you accept a paid order. Tell us about loading docks, lifts or other delivery restrictions.

Digital items

Licences and support contracts incur no physical shipping charge. Mixed orders ship only the physical goods. Digital delivery follows payment and export screening, with timing confirmed in the quotation. Provide end-user and device details where required; see Licences and support contracts and Returns and warranty.

Destination and import charges

Our recorded delivery basis is DAP: the recipient pays applicable import duties, taxes and brokerage in the destination country. Confirm destination requirements and charges before accepting a quote. Prices are in US$ and exclude import duties and taxes (DAP).

Singapore GST registration and invoice treatment: [CONFIRM with the owner/accountant before launch].

Available checkout countries do not guarantee acceptance of an order. Orders are screened before dispatch or digital delivery, and encryption products may require additional end-user information. See Terms of sale for the recorded seller screening policy.

Tracking and delivery problems

Tracking details are supplied when hardware is dispatched. Check your order page or the dispatch email. Inspect the parcel on arrival, keep packaging and photos, and report damage or missing items within 7 days to [email protected], quoting the order number. See Returns and warranty for the claim process.