Privacy policy
What personal data we collect, why, who we share it with and your rights.
Last updated: 16 October 2026
This policy explains what personal data technix.guru collects, why, who we share it with and the choices you have. We follow Singapore's Personal Data Protection Act 2012 (PDPA). For customers in the European Economic Area and the UK, we also apply the GDPR and UK GDPR.
Who is responsible
- Data controller: Rabash Technologies Pte. Ltd., UEN 201614563K
- Address: 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051
- Data Protection Officer: [email protected]
What we collect
When you order or request a quote:
- name, company, job contact details (email address and phone number)
- delivery and billing addresses
- company tax ID and purchase-order number, if you give them
- end-user company and country, where needed for export screening
- for licences, subscriptions and support contracts: the end user's name, company, address and contact details, and the serial numbers of the devices to be covered, where the manufacturer requires them
- the products, quantities and prices you ordered or asked about
- payment status and references. Card details go directly to Stripe, and PayPal logins go directly to PayPal. We never see or store full card numbers or PayPal passwords.
When you browse the site:
- technical data such as IP address, browser type, device and pages visited, which our servers and security services need to run the site
- the contents of your cart, kept with a cookie
- how you reached the site (for example, the ad or campaign link you clicked)
- analytics and advertising data, only if you accept those cookies (see our cookie policy)
When you email us: the content of your message and your contact details.
How we use it
| Purpose | Data used | Legal basis (GDPR) |
|---|---|---|
| Process, ship and invoice your order | order, contact, address and payment data | contract |
| Issue licences and register support contracts with the manufacturer | end-user details and device serial numbers | contract |
| Prepare and follow up quotations | quote request and contact data | contract / steps before a contract |
| Export-control and sanctions screening | names, addresses, end-user data | legal obligation |
| Keep tax and accounting records | invoices and payment records | legal obligation |
| Prevent fraud and spam, and keep the site secure | technical data, form-protection checks | legitimate interests |
| Measure site use and improve our ads | analytics and advertising cookies | consent |
| Answer your questions | email content and contact details | legitimate interests |
| Send one reminder if you leave checkout without ordering (every reminder has an unsubscribe link) | the email address you typed at checkout and your cart contents | legitimate interests |
| Ask you once to review the parts you bought (every request has an unsubscribe link) | your order email address, name and the products on the order | legitimate interests |
Review requests: about two weeks after your order ships, we send one email asking you to rate the parts you bought. We send it only once per order and not if you have unsubscribed. To stop review requests, use the "Stop review requests" link in the email; reminder and review emails also support your mail app's one-click unsubscribe.
We do not sell your personal data. We do not send marketing emails unless you have asked to receive them, and every marketing email has an unsubscribe link.
Who we share it with
We share only what each service needs to do its job:
- Stripe: card payments
- PayPal: PayPal payments
- FedEx: delivery of your order, and customs clearance in the destination country
- Manufacturers and their distributors: the end-user details and device serial numbers needed to issue a licence or register a support contract you ordered, and nothing more
- Mailgun: sending order and quote emails
- Cloudflare: website delivery, security, form spam protection (Turnstile) and email routing
- Google: website analytics and advertising measurement (Google Analytics, Google Ads), only with your consent
- Sentry: error monitoring, which may include technical data from the page where an error occurred
- Our hosting provider: [CONFIRM provider, hosting location and backup arrangements]
- Authorities: customs, tax and law-enforcement authorities, where the law requires it
Some of these providers process data outside Singapore, including in the United States and the European Union. Transfer safeguards: [CONFIRM applicable provider contracts and legal review before launch].
How long we keep it
- Orders, invoices and payment records: 5 years after the end of the financial year, as Singapore tax law requires
- Quote requests that did not become orders: 2 years
- Export-screening records: 5 years
- Cart data: 30 days after your last visit
- Cart reminder data: 30 days
- Server and security logs: up to 90 days
- Analytics data: up to 14 months, in Google Analytics
Your rights
You can ask us to:
- access the personal data we hold about you, and tell you how it has been used;
- correct data that is wrong or incomplete;
- withdraw consent, for example for analytics cookies, at any time using "Cookie settings" in the footer;
- delete your data, where we are not required to keep it by law;
- port your data, or object to / restrict processing (EEA and UK customers).
To make a request, email [email protected]. We may need to verify your identity, and will confirm the applicable response period.
If you are not satisfied with our reply, you can complain to Singapore's Personal Data Protection Commission (pdpc.gov.sg) or, in the EEA and UK, to your local data-protection authority.
Security
- Production HTTPS configuration: [CONFIRM before launch].
- Payment details are handled only by Stripe and PayPal, which are PCI DSS compliant.
- Access to customer data is limited to staff who need it, with the access controls in use to be confirmed before launch.
- Backup encryption and recovery arrangements: [CONFIRM before launch].
Children
This site is for business buyers. We do not knowingly collect data from anyone under 18.
Changes to this policy
We may update this policy. The date at the top shows when it last changed. If the changes are significant, we will say so on this page.